Shipping Policy

At Al Fakhama Al Malakia Perfumes, we are committed to delivering your orders safely, quickly, and efficiently throughout the United Arab Emirates (UAE). This Shipping Policy explains how we process, ship, and deliver your orders.

1. Delivery Coverage

We currently provide shipping to all Emirates across the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain

If your delivery location is outside the UAE, please contact our customer support before placing your order.

2. Order Processing

Orders are processed after confirmation during our regular business hours.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.

During promotional campaigns, holidays, or peak shopping seasons, processing times may be slightly longer than usual.

3. Delivery Time

Estimated delivery times are:

  • Dubai, Sharjah & Ajman: 1–2 Business Days
  • Abu Dhabi & Al Ain: 2–3 Business Days
  • Northern Emirates: 2–4 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you confirm your order.

From time to time, we may offer promotional free shipping on selected products or minimum order values.

5. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) within the UAE.

Customers are requested to keep the exact payment amount ready whenever possible to help ensure a smooth delivery process.

Additional online payment methods may be introduced in the future.

6. Delivery Attempts

Our courier partner may contact you before delivery.

If delivery cannot be completed because:

  • the customer is unavailable,
  • an incorrect address is provided,
  • the contact number is unreachable,

the courier may arrange another delivery attempt or return the order to us.

Repeated failed delivery attempts may result in order cancellation.

7. Order Tracking

Once your order has been dispatched, our team or delivery partner may provide shipment updates through available communication channels.

If you need assistance regarding your shipment, please contact our customer support team.

8. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,
  • a defective product,
  • the wrong item,

please notify us within 48 hours of receiving your order.

To help us resolve your request quickly, please provide:

  • Order Number
  • Product Photos
  • Photos of the Packaging
  • A brief description of the issue

After verification, we will arrange an appropriate replacement or solution where applicable.

9. Delivery Delays

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High order volumes
  • Government restrictions
  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

10. Customer Responsibilities

Customers are responsible for providing:

  • Accurate delivery address
  • Valid mobile number
  • Correct recipient information
  • Easy access for delivery

Al Fakhama Al Malakia Perfumes is not responsible for delays caused by incorrect customer information.

11. International Shipping

At this time, we only deliver within the United Arab Emirates.

International shipping services may become available in the future.

12. Changes to this Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time.

Any updates will become effective immediately after publication on our website.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Al Fakhama Al Malakia Perfumes

📧 Email: aalfakhamaperfumes@gmail.com